Are you ready to dive into the world of clean beauty and discover how one woman is challenging the status quo in the male-dominated hair industry? Join us as we sit down with Jose Bryce Smith, the innovative founder of O&M hair care products. In this episode, we hear about Jose's journey, discussing her challenges, including her father's cancer battle that inspired her dedication to clean products, and the surprising way she secured a million-dollar deal.Listen in as we tackle topics like gender parity, juggling single parenthood with business, and Jose's ingenious financial manoeuvres amidst her divorce. Don't miss this inspiring conversation, hit play now!CONNECT WITH JOSE:Instagram @originalqueeniThis episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.CONNECT WITH US: Follow Maddi on Instagram @bossyoursalon Follow Hayley on Instagram @the.resilient.hairdresserSHOW SOME LOVE Loved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!

Ever feel like you're always onto the next goal without enjoying the ride? And why is it we're often waiting on others to celebrate us for our achievements? Join us in today's episode as we dig into the importance of celebrating life's journey and not just fixating on the next big thing.We chat about creating our own little celebrations, from jazzing up everyday treats to stumbling upon those accidental traditions. Stick around as we talk about self-celebration, finding our supportive spaces, and giving ourselves a pat on the back. This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.CONNECT WITH US:Follow Maddi on Instagram @bossyoursalonFollow Hayley on Instagram @the.resilient.hairdresserSHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!CONNECT WITH US: Follow Maddi on Instagram @bossyoursalon Follow Hayley on Instagram @the.resilient.hairdresserSHOW SOME LOVE Loved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!

Are you intrigued by the hype surrounding online coaching in the hair and beauty space? Well, get ready to explore the reasons why so many of us have jumped on the education business bandwagon – and why it's been such a game-changer!We're talking about the perks, like raking in passive income while witnessing our clients' stunning transformations. But it's not all smooth sailing – we're keeping it real and opening up about the challenges we face too.And let's not forget the importance of keeping it genuine in our teaching, riding out the emotional rollercoaster of when to make the leap, and how the lockdown has shaken up our work lives. So, join us as we chat about the fascinating world of online coaching in the hair and beauty world. This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.CONNECT WITH US: Follow Maddi on Instagram @bossyoursalon Follow Hayley on Instagram @the.resilient.hairdresserSHOW SOME LOVE Loved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!

Ever had that nagging worry about running into trolls online? Today's episode peels back the curtain on the world of online trolls. Today we're joined by Heather McKenzie, aka @GlambyHeather, as she bravely shares her experiences dealing with negative comments on a viral video.Together, we explore the minds of internet trolls, emphasizing the importance of not letting their negativity dim our spirits. We also discuss the strategies we use to shield ourselves from the toxicity.This chat is a must-listen for anyone navigating the digital realm, offering invaluable insights into the resilience needed to thrive amidst online challenges. Join us as we navigate the twists and turns of maintaining an online presence, standing strong against cyberbullying and trolling.CONNECT WITH HEATHER: Instagram: https://www.instagram.com/glam.by.heather/This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.CONNECT WITH US: Follow Maddi on Instagram @bossyoursalon Follow Hayley on Instagram @the.resilient.hairdresserSHOW SOME LOVE Loved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!

How do salon professionals navigate difficult discussions on politics, religion, money and personal beliefs with clients? Today we take a deep dive into the strategies we have used to maintain boundaries and steer conversations away from sensitive and potentially heated topics. We explain how we pivot these tricky conversations to keep interactions light and debate-free, using conversational techniques to redirect discussions. Hit play and join us as we navigate the delicate balance of keeping conversations enjoyable and respectful for everyone involved.This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.CONNECT WITH US: Follow Maddi on Instagram @bossyoursalon Follow Hayley on Instagram @the.resilient.hairdresserSHOW SOME LOVE Loved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!

Do you find yourself wondering what type of leadership style you have when it comes to running a thriving salon? Dive into this episode as we have an invigorating chat with salon owner Alex Smith. Discover Alex's innovative recruitment strategies in the face of industry challenges and her experience in managing client services among her skilled team. Plus she shares the intricacies of Alex's unique leadership approach and the lessons she has learned by understanding how she leads.Together, we discuss important topics like maintaining a healthy work-life balance and promoting employee well-being, especially in the wake of the pandemic's impact on the industry. Alex shares valuable insights into the recruitment landscape, discussing how she has adjusted her hiring methods to attract and retain top talent in a competitive market. Join us as we examine the strategies that have helped her overcome staffing hurdles, foster a resilient team, and ensure her salon's lasting success.CONNECT WITH ALEX:Website https://ashd-hairdressing.co.ukInstagram @ashd_hairdressingRESOURCES MENTIONED:Are you breaking through, or burning out? 6 weeks to drop a day behind the chair. For real. Find out more about Breakthrough: https://www.bossyoursalon.com/breakthroughThe Choice Factory by Richard ShottonThe Illusion of Choice by Richard ShottonThis episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.CONNECT WITH US: Follow Maddi on Instagram @bossyoursalon Follow Hayley on Instagram @the.resilient.hairdresserSHOW SOME LOVE Loved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!

Get ready for a heartfelt chat as we dive into the world of hairdressing and how stylists handle grief while keeping up their professional game. We share personal tales of loss, touching on the tricky balance between emotions and work. We dish on the industry's lack of support during tough times, stressing the need for both financial prep and emotional cheerleading.We read a post that Hayley put out to ask her followers about their struggles with grief, how it affected them and how they dealt with the situation. The most common answer that came up was rushing back to the salon before we were ready. But it's not just about the challenges; we're also here to offer solutions. Join us as we discuss the importance of creating a contingency plan for unexpected moments of grief or needing time away from the chair. Whether it's setting aside funds for emergencies or establishing a network of support, we'll share practical tips to help you navigate through difficult times in the lively world of hairdressing.Disclaimer: Please note that this episode discusses themes of death and grieving, offering a compassionate space for reflection and healing.RESOURCES MENTIONED:Hayley's Instagram PostThis episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.CONNECT WITH US: Follow Maddi on Instagram @bossyoursalon Follow Hayley on Instagram @the.resilient.hairdresserSHOW SOME LOVE Loved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!

Ever wondered where authenticity ends and oversharing begins in the world of social media marketing? Today we're diving into this topic. Join us as we explore the importance of authenticity in connecting with our audience online. We'll chat about how to strike that perfect balance between sharing genuine moments and revealing too much.We've got some cautionary stories to share and some friendly advice on steering clear of those awkward moments when you've overshared. So click play and join us as we navigate the world of authenticity as a hair or beauty professional.This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.CONNECT WITH US: Follow Maddi on Instagram @bossyoursalon Follow Hayley on Instagram @the.resilient.hairdresserSHOW SOME LOVE Loved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!

Ever noticed that there's a bit of a divide happening in the hair and beauty industry? We're talking about the rift between freelancers and salon owners, and let us tell you, it's a real eyebrow-raiser.Join us as we unravel the negative stereotypes fueling this divide and examine how social media has amplified the strains within the industry. From exploring the misconceptions to discussing the impact of online platforms, we leave no stone unturned in our quest for understanding.Discover how we initially sought to separate our programs, catering individually to salon owners and freelancers, only to realise that having everyone together is beneficial.Whether you're a salon owner or a freelancer, this episode promises to enlighten and entertain. Don't miss out on this enlightening discussion that challenges perceptions and celebrates the power of collaboration. Tune in now and be part of the conversation! RESOURCES MENTIONED:As a hairdresser, you can be so focused on looking after your clients that you forget to look after yourself The Resilient Hairdresser Membership is here to change that! Find out more: https://resilienthair.kartra.com/page/TRH_Membership_SignUpAre you breaking through, or burning out? 6 weeks to drop a day behind the chair. For real. Find out more about Breakthrough: https://www.bossyoursalon.com/breakthrough  This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.CONNECT WITH US: Follow Maddi on Instagram @bossyoursalon Follow Hayley on Instagram @the.resilient.hairdresserSHOW SOME LOVE Loved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!

Curious about the idea that two seemingly opposite truths can actually go hand in hand? From the pressure of being fully booked while battling feelings of ungratefulness, to the misconception that enforcing policies compromises niceness - We're here to chat about those everyday dilemmas and more.Join us as we challenge you to consider both sides of every issue, confront resistance to change, and embrace the unfamiliar with open arms. We aim to encourage you to hold your beliefs lightly, fostering flexibility and a willingness to entertain a range of perspectives.Ready to embrace the grey areas of life and see things from all angles? Then this episode is calling your name! Hit play now.RESOURCES MENTIONED:Register for Hayley's webinarCheck out Hayley's Membership  This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.CONNECT WITH US: Follow Maddi on Instagram @bossyoursalon Follow Hayley on Instagram @the.resilient.hairdresserSHOW SOME LOVE Loved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!

Have you ever felt like you're at a crossroads in your salon business, teetering on the edge of expansion but haunted by the fear of letting go? As salon owners and freelancers, we've all been there—overwhelmed by our success and workload, wondering if it's time to grow our team. In this episode, we get personal about the psychological hurdles of giving up control, the financial realities of bringing on new staff, and what success truly means to us. We don't shy away from the tough topics: the juggling act of hands-on work versus leading the team, the guilt that can come with stepping back, and other growth strategies that don't necessarily involve hiring more people.Join us as we share our insights on how to navigate the complexities of whether it's time for you to hire or not to hire.RESOURCES MENTIONED:Lead From The HeartBreakthrough programThis episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.CONNECT WITH US: Follow Maddi on Instagram @bossyoursalon Follow Hayley on Instagram @the.resilient.hairdresserSHOW SOME LOVE Loved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!

Is one of your friends your boss? Or maybe you're theirs? Then this episode is for you! Today we're discussing what happens when friends cross into an employer-employee relationship. It's tricky, right? We talk about how easily boundaries can blur and the potential strain this can put on you both. In this episode, we stress the significance of setting clear boundaries and keeping communication channels open to avoid any potential arguments. Learn essential tips on setting boundaries and maintaining open communication. Don't miss out – tune in for a more harmonious work-life blend!This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.CONNECT WITH US:Follow Maddi on Instagram @bossyoursalonFollow Hayley on Instagram @the.resilient.hairdresserSHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!CONNECT WITH US: Follow Maddi on Instagram @bossyoursalon Follow Hayley on Instagram @the.resilient.hairdresserSHOW SOME LOVE Loved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!

Do you find yourself navigating tricky waters with difficult clients? No matter what, you'll always get them. In this episode, we explore the necessity of setting boundaries and having straightforward conversations with our clients when things start getting difficult. Discover how we gracefully recommend clients to other professionals when needed and uncover the keys to maintaining honesty with clients. Tune in now and hear what we recommend when dealing with those difficult clients.This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.CONNECT WITH US: Follow Maddi on Instagram @bossyoursalon Follow Hayley on Instagram @the.resilient.hairdresserSHOW SOME LOVE Loved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!

Sometimes our normal isn't so 'normal' and that's why Conor stayed undiagnosed for ADHD for so long. Today we're excited to have our first guest Conor James Doyle to speak all things ADHD, how he ended up being diagnosed and how he is reshaping the education industry to be more inclusive to different learning styles.Take a peek into the world of neurodivergent social circles and discover some insights into how education can be more inclusive. Conor shares how he's approached his online education platform that's changing the game, making learning fun for all kinds of styles. Hit play now and get ready for a mind-opening chat that dives into ADHD, dopamine, and innovation. Tune in, soak it all up, your ears are in for a treat!Connect with Conor:IG: https://www.instagram.com/conorjmdWebsite: https://learnwith.conorjameseducation.com/This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.CONNECT WITH US: Follow Maddi on Instagram @bossyoursalon Follow Hayley on Instagram @the.resilient.hairdresserSHOW SOME LOVE Loved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!

Ready to tackle burnout head-on in 2024? Ever felt like you're stuck in a whirlwind of stress? We're diving deep into the burnout struggle – from sneaky warning signs to the personal tendencies and external factors that push us to the brink. But guess what? We've got your back with practical tips and strategies to not only face but overcome burnout this year.Wondering how to spot the signs and dodge burnout? Join us as we discuss the various indicators that signal burnout's approach. From understanding the mental and physical cues to unveiling the strategies that can help you dodge burnout, we're here to provide insights into what you can do to maintain your well-being and resilience. In the pursuit of a balanced and fulfilling life, conquering burnout is a vital step, and we're here to guide you through it. Learn to protect your energy and what truly matters and sign up for Burnout & Boundaries course: https://resilienthair.kartra.com/page/burnoutandboundariesRESOURCES MENTIONED:Slay The Day Challenge on 7th Jan, Sign Up Here: www.bossyoursalon.com/slaytheday Burnout Challenge on 16th-18th Jan, Sign Up Here: https://resilienthair.kartra.com/page/BDl54This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.CONNECT WITH US: Follow Maddi on Instagram @bossyoursalon Follow Hayley on Instagram @the.resilient.hairdresserSHOW SOME LOVE Loved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!

Are you thinking ahead and wondering if you've truly done yourself a favour for the future? Join our conversation as we explore practical ways to set the stage for what lies ahead. From smart pension choices to tax pot know-how, we're unravelling the strategies that pave the way for financial security.But here's the twist – imagine returning home to the comfort of freshly laid bedding after a getaway or savouring the delight of having a delicious freezer meal for those 'skip-cooking' days – these are the small wins with a substantial impact. So join us as we talk about all wins, big and small that we do to help your future self to succeed.RESOURCES MENTIONED:Slay The Day Challenge on 7th Jan, Sign Up Here: www.bossyoursalon.com/slaytheday Burnout Challenge on 16th-18th Jan, Sign Up Here: https://resilienthair.kartra.com/page/BDl54This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months. CONNECT WITH US: Follow Maddi on Instagram @bossyoursalon Follow Hayley on Instagram @the.resilient.hairdresserSHOW SOME LOVE Loved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!

Do you find yourself often having negative thoughts about your home, work, or relationships? In today's episode, we're discussing the power of shifting your perspective. We explore the transformative power of love, gratitude, and compassion as we share personal stories and insights on applying this mindset. Emphasising the importance of assuming good intentions, we discuss the joy of creating a "win-win" situation for everyone involved. Get ready for an episode that's like a good vibe shot—proof that turning things around is sometimes just a fresh perspective away.This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.CONNECT WITH US: Follow Maddi on Instagram @bossyoursalon Follow Hayley on Instagram @the.resilient.hairdresserSHOW SOME LOVE Loved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!

Have you ever wondered what really goes down in the wild world of business partnerships? We're sharing all in this episode! From our own experiences, we're sharing stories that'll open your eyes, plus sharing our knowledge about how to protect yourself and your assets when entering into a partnership.In this episode, we discuss the importance of upfront discussions about the expectations and long-term goals before taking the partnership plunge. It's not just business; it's strategy. Ready for a deep dive into the complexities of business collaborations? Don't miss this episode – it's a strategic game-changer!This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.CONNECT WITH US: Follow Maddi on Instagram @bossyoursalon Follow Hayley on Instagram @the.resilient.hairdresserSHOW SOME LOVE Loved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!

Do you ever find it tricky to navigate the fine line of charging your friends and family when they become clients? Well, guess what? That's exactly what we're covering in this episode. We share our stories and insights on everything from setting those all-important boundaries to having open conversations about pricing. Let's explore together how to maintain that perfect balance between professionalism and keeping those personal connections intact. And guess what? We're shedding light on the fairness of skill-swapping arrangements too. Tune in as we explore how to deal with friends and family as clients.RESOURCES MENTIONED:Wanna know how to raise your prices, without feeling guilty? Sign up for Maddi's free masterclass: www.bossyoursalon.com/masterclassThis episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.CONNECT WITH US: Follow Maddi on Instagram @bossyoursalon Follow Hayley on Instagram @the.resilient.hairdresserSHOW SOME LOVE Loved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!

Ever wondered about the whole "deposit or no deposit" dilemma in our industry? We're digging into it because, let's be real, it's a big deal. Why the fuss? Well, we're unravelling the backstory, emphasising the need for transparent policies that are not just about protecting our income but also about keeping things fair.We're shedding light on how these deposits and fees play superhero roles in safeguarding our livelihoods. And trust us, we get it – setting boundaries can be tricky, but we've got some thoughts on how Timely Pay can save the day. Plus we talk about why you need to break down the barriers and have those talks with your clients. And for all you people-pleasers, it's time to prioritise your business. Join us on this episode as we navigate the beauty and hair industry debate. Let's find that sweet spot for both our clients and our pockets. RESOURCES MENTIONED:Can I claim back a non-refundable deposit? Which? Article: https://www.which.co.uk/consumer-rights/advice/can-i-claim-back-a-non-refundable-deposit-aHwOj3S21AWPUnfair contract terms guidance: https://assets.publishing.service.gov.uk/media/5a7f8b58ed915d74e33f716e/Unfair_Terms_Main_Guidance.pdfConsumer Rights Act: Goods. Guidance for Business: https://www.businesscompanion.info/sites/default/files/CRA-Goods-Guidance-for-Business-Sep-2015.pdfBurnout And Boundaries course: https://resilienthair.kartra.com/page/BurnoutAndBoundariesBoss Your Boundaries course: https://www.bossyoursalon.com/page/205856-boss-your-boundariesOne Dress Project: https://everbyx.com/products/the-one-dress-project-in-blackThis episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.CONNECT WITH US: Follow Maddi on Instagram @bossyoursalon Follow Hayley on Instagram @the.resilient.hairdresserSHOW SOME LOVE Loved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!