Ever wondered about the whole "deposit or no deposit" dilemma in our industry? We're digging into it because, let's be real, it's a big deal. Why the fuss? Well, we're unravelling the backstory, emphasising the need for transparent policies that are not just about protecting our income but also about keeping things fair.We're shedding light on how these deposits and fees play superhero roles in safeguarding our livelihoods. And trust us, we get it – setting boundaries can be tricky, but we've got some thoughts on how Timely Pay can save the day. Plus we talk about why you need to break down the barriers and have those talks with your clients. And for all you people-pleasers, it's time to prioritise your business. Join us on this episode as we navigate the beauty and hair industry debate. Let's find that sweet spot for both our clients and our pockets. RESOURCES MENTIONED:Can I claim back a non-refundable deposit? Which? Article: https://www.which.co.uk/consumer-rights/advice/can-i-claim-back-a-non-refundable-deposit-aHwOj3S21AWPUnfair contract terms guidance: https://assets.publishing.service.gov.uk/media/5a7f8b58ed915d74e33f716e/Unfair_Terms_Main_Guidance.pdfConsumer Rights Act: Goods. Guidance for Business: https://www.businesscompanion.info/sites/default/files/CRA-Goods-Guidance-for-Business-Sep-2015.pdfBurnout And Boundaries course: https://resilienthair.kartra.com/page/BurnoutAndBoundariesBoss Your Boundaries course: https://www.bossyoursalon.com/page/205856-boss-your-boundariesOne Dress Project: https://everbyx.com/products/the-one-dress-project-in-blackThis episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.CONNECT WITH US: Follow Maddi on Instagram @bossyoursalon Follow Hayley on Instagram @the.resilient.hairdresserSHOW SOME LOVE Loved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!
