How do salon professionals navigate difficult discussions on politics, religion, money and personal beliefs with clients? Today we take a deep dive into the strategies we have used to maintain boundaries and steer conversations away from sensitive and potentially heated topics. We explain how we pivot these tricky conversations to keep interactions light and debate-free, using conversational techniques to redirect discussions. Hit play and join us as we navigate the delicate balance of keeping conversations enjoyable and respectful for everyone involved.This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.CONNECT WITH US: Follow Maddi on Instagram @bossyoursalon Follow Hayley on Instagram @the.resilient.hairdresserSHOW SOME LOVE Loved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!