Claude Steele is a social psychologist, a professor of psychology at Stanford University, and the author of Churn: The Tension That Divides Us and How to Overcome It. Churn refers to the stress we often feel in diverse settings in everyday life; it’s the psychological reaction to being under identity threat—which is something we can all experience based on any myriad number of identity factors. Steele explains how churn can be an insidious and debilitating force in our personal lives, and he explains why the most effective way to approach churn is by building trust in a given situation. (While obviously Steele isn’t in support of prejudices of any kind, he doesn’t think the antidote here is to eliminate prejudice—and I think you’ll find his reasoning interesting.) For the show notes, head to eliseloehnen.com. Learn more about your ad choices. Visit megaphone.fm/adchoices