In this episode of Keeping IT Brief, host Mary Ann Brown sits down with Jeremy Tipton, Director of Digital Platforms at iTech AG, to discuss a groundbreaking innovation in federal government IT solutions. Jeremy brings over 12 years of experience in digital solutions and shares insights into iTech AG’s recent achievement—implementing Generative AI (GenAI) for Customer Service Management (CSM) at the Centers for Medicare & Medicaid Services (CMS). This milestone marks the first-ever federal civilian go-live of ServiceNow’s Now Assist, a cutting-edge solution designed to enhance operational efficiency and improve customer outcomes. Jeremy explores how iTech AG’s unique approach is overcoming the challenges federal agencies face when adopting emerging technologies like AI, especially in the complex and highly regulated healthcare sector. Join us as Jeremy dives into how this GenAI integration is modernizing federal health IT workflows, addressing critical challenges, and paving the way for continued success in 2025. Tune in to learn about the future of digital transformation in government and the impact of AI on service delivery and citizen care.  Jeremy Tipton is a digital solutions leader with over 12 years of experience in federal government contracting. As Director of Digital Platforms at iTech AG, he drives innovation to enhance operations, streamline processes, and improve service delivery for public and private sector customers.Jeremy ensures the successful implementation of digital strategies that optimize efficiency and user experience. His expertise in data analytics and process improvement enables organizations to harness technology for smarter decision making and operational success. Passionate about digital transformation, Jeremy collaborates with key stakeholders to implement leading-edge solutions that align with evolving business needs. His strategic leadership empowers organizations to adapt, innovate, and achieve long-term success in an ever-changing digital landscape.iTech AG is a technology consulting firm that helps federal, state, and private organizations streamline operations through a range of customized and innovative solutions. Specializing in strategic IT management consulting, digital platforms, zero trust, cybersecurity and customer experience, iTech AG facilitates digital modernization, agile framework adoption, enterprise platform implementation, and AI-driven automation.In 2015, the U.S. Small Business Administration certified iTech AG as an 8(a) disadvantaged small business. The company has supported work with various federal agencies, including the Department of Energy, Department of Defense, Department of Justice, U.S. Census Bureau and more.