Today we're banging on about the whole customer journey thing - you know, from that first "hey girl!" to keeping them coming back for more. We dive into all the bits and pieces that make up solid customer relationships (including our own stuff-ups along the way). There's a heap of chat about automation (because who has time to manually send every damn email?), and we share some real talk about keeping both customers and team members happy without losing your mind. Em gets passionate about her color-coded systems, Rah drops some truth bombs about client communication, and Chris confesses to a particularly cringe-worthy early business moment involving a customer database and a bottle of wine. Fair warning: this episode may cause an urgent need to review your customer touchpoints.Number of fucks given in this episode: 7 Text us about this episode.--- Find our more about F*ck Around and Find Out: Website | Instagram Find our more about Christine and Emily's Juniper Road: Website | Instagram Find our more about Rah: Website | Instagram Want to join us on the podcast?
