Successful digital transformation is motivated by movements, not determined by decree. It’s a people issue not a technology issue. For decades, there’s been this incredible hype around the promise of new technologies to transform economies and societies. Turns out that success depends on more than wishful thinking. The environment into which we introduce new technologies has a sizable impact on results. And as much as structure is the new four-letter word in this age of instant everything, and as much as it might pain some to hear it, people need “structure” in order to manifest change and create a sense of connection. Structure doesn’t mean rigid bureaucratic institutions, outdated rules and stupid regulations. Structure means coherence, boundaries, systems, processes, frameworks, discipline, measurement … all of which can be made to be fluid and highly responsive. Without structure, people flounder. It’s just basic good governance. And communicating effectively with people at every step of any digital transformation process is absolutely essential. Internal and external communication, engaging with stakeholders and the public, providing thought leadership, building relationships, answering questions, listening, making adjustments … all day … every day …. This ought to be factored in at the outset rather than cobbled together as an afterthought when things go awry … as they very often do. The Caribbean’s track record in achieving digital transformation is spotty at best. At worse, it’s failing. I believe it’s failing because it’s ignoring some basic truths. Have a listen to Episode 8 Part 3 of the My Belonging podcast series, “The Manifestations of Belonging”, where I share eight critical steps I believe the Caribbean needs to take to accelerate its digital transformation. Don’t forget to subscribe to be notified as future episodes post. Thanks for listening!