174: "You, as the business owner, are not the end user of your product." Improving a Business Through Fresh Eyes with Adrian Suzuki-CruzJen Amos invites UX Design Expert and Project Manager for US VetWealth, Adrian Suzuki-Cruz, to reflect on how their 20 years of friendship led them to work together today. For part 1 of 2 of this interview, Adrian explains how he got interested in UX design as a creative outlet and a way to gain more control over his time. Together, they discuss how Adrian has helped US VetWealth with the clarity and usability of their online portal: Military Retirement Blueprint. Adrian explains the effectiveness of user testing with the portal members and how it has improved in establishing a single starting point for new members. This episode is also available on YouTube: https://youtu.be/bNMzmvn25f0Connect with Adrian Suzuki-Cruzhttps://www.linkedin.com/in/adrian-suzuki-cruz/https://www.adriansuzukicruz.com/--Do you want to do more than “follow orders,” think outside of the box, and manifest your dreams? Then you’ve come to the right show! The award-winning podcast, Holding Down the Fort by US VetWealth, is returning for Season 7 to highlight motivational stories of personal growth, financial awareness, and autonomy in our military community. The show is hosted by Jen Amos, a Gold Star daughter, Veteran Spouse, and Entrepreneur.Access our FREE PORTAL for bonus content: https://holdingdownthefortpodcast.com/portalSeason 7 is in partnership with The Rosie Network! Read more - CLICK HERECheck out our Monday, November 27th, 2023 Newsletter: https://mailchi.mp/03da26d02a78/holdingdownthefortGet the latest updates straight to your inbox by subscribing to our newsletter:  CLICK HEREOur main sponsor US VetWealth is proud to offer a FREE Retiree Appraisal to help military retirees make a confident and informed decision on the Survivor Benefit Plan and Thrift Savings Plan. Get a comprehensive understanding and financial valuation of your time in service today by visiting: https://usvetwealth.com/usvw-appraisal/In the Fall of 2023, Jen Amos was sought after by InDependent to co-host the 8th annual InDependent Wellness Summit™. In August 2022, Jen Amos' work on the podcast was recognized by Disney Institute and she was hand-selected as the only non-Disney employee to moderate the first Military Spouse Employment panel for the Veterans Institute Summit. March 2022, Jenny Lynne has voted the 2022 Naval Station Norfolk Armed Forces Insurance Military Spouse of the Year. November 2020, Jen Amos was awarded “Media Professional of the Year” at The Rosie Network Entrepreneur Awards! The show continued to collect award nominations in the following years. In September 2021, the show made the Final Slate in the 16th Annual People's Choice Podcast Awards for the Government & Organizations category. In November 2021, the show was an Award Finalist for the 5th Annual National Veteran & Military Spouse Entrepreneur Awards. December 2021, the show was a Golden Crane Podcast Awards Nominee. September 2022, the show was a Finalist...